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At Uhunostore, we strive to ensure your satisfaction with every purchase. We understand that there may be situations where you need to request a refund or replacement. Please read the following information to understand our policies and procedures for refunds and replacements:

Refund Eligibility

We accept refund and replacement requests under the following circumstance and terms:

  • Defective or Damaged Products:
    If you receive a product that is defective, damaged, or not as described.
  • Incorrect or wrong item:
    Where we make an error with your order, such as sending the wrong item or quantity.
  • Cancellations:
    If you decide to cancel your order before it has been shipped.
  • Product Not as Described:
    If the product does not match the description provided on the website, including aspects like color, size, functionality, or features.
  • Missing Parts or Accessories:
    If the product delivered is missing parts or accessories that were supposed to be included.
  • Late Delivery:
    If the product was not delivered within the promised timeframe, especially if the timing was crucial.
  • Non-delivery:
    If the customer did not receive the product at all.
  • Product Expiry:
    If the product received is expired or close to its expiration date, especially for perishable goods.
Items not eligible for Returns

Return of items is not permissible under the following circumstances:

  • Items/products not reported or returned within the specified time frame.
  • Perishable goods cannot be returned except a cogent reason is raised at the point of delivery with a confirmation in video format from the dispatcher.
  • Products that have been altered from their original form, or opened by an authorized personnel without permission.
  • Beauty products, health and personal care category.
  • Jewelry, innerwear, bed sheets, lingerie and socks.
  • Products damaged due to misuse.
Refund & Replacement Process
Contact Us:

Reach out to our customer support within Seven (7) days weekends inclusive of receiving your order to make your complaint. Failure to lodge your complaint within the given time frame forfeit your right to make a request for refund or replacement and also implies your satisfaction with such product. You can contact us through support@uhunostore.com.

Provide Information:

When contacting us, please provide your order number, a detailed description of the issue, and any relevant photos or documentation. This will help us process your request more efficiently.

Evaluation:

Our team will review your request and assess its eligibility. We may request additional information if needed.

Approval:

Once your refund or replacement request is approved, we will provide you with instructions on how to return the product, if applicable.

Refund & Replacement Processing:

After we receive the returned item and inspect it, we will initiate the refund process. You will receive a notification once the refund has been processed. However, for replacement, we will review your request and assess whether a replacement is necessary.

Shipping:

If a replacement is approved, we will arrange for the shipment of the replacement product to your address. You may need to return the original product, depending on the nature of the issue.

Please Note:

  • Return shipping costs may be the responsibility of the customer, depending on the reason for the return.
  • We reserve the right to update and modify our refund and replacement policy. Any changes will be communicated on this page.
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